Website information

Terms & Conditions

Last updated: 12 September 2026

These terms apply when you use the Customer Cares Help website or contact the business to request appliance repair or service.

Service requests

A phone call, WhatsApp message, or website enquiry is a request to discuss service. Appointment availability and the work required depend on communication with the customer and inspection of the appliance.

Diagnosis and repair

Appliance symptoms can have different causes. The required service can be determined after suitable inspection. Customers should provide accurate information about the appliance and known symptoms.

Safety

Do not attempt unsafe electrical, gas, water, or mechanical repairs. Switch off an appliance when it appears unsafe to operate and contact a qualified service technician.

Website information

We aim to keep service information clear and current. General information on this website is not a substitute for an appliance inspection and does not promise a particular diagnosis or outcome.

Third-party communication

Links to WhatsApp and telephone services are provided for convenience. Use of those services is subject to their respective terms.

Contact

Questions about these terms can be raised by calling 18008916560 or through the contact page.